Question – I have read that most hospitals have a PALS office, but what exactly do they do?
Answer – PALS, stands for Patient Advice and Liaison Service. It is an English NHS Service which provides and offers confidential advice, support and information on health-related matters. It is a point of contact for patients, their relatives and carers.
They also are there if a person has any concerns about the service being received in hospital, have a complaint, or would like to give a compliment about service received.
Usually the PALS team have an appointment system and appointments can be booked by ringing your local hospital.
Question – I am a Blue Badge holder, do I have to pay toll charges on UK roads, such as if I go through the Dartford Tunnel?
Answer – If you hold a Blue Badge you may be exempt from some toll charges. Visit the website below where you can read where the exemptions are including details in regards to the London Congestion Charge. www.bluebadgecompany.co.uk
Able Community Care is a Norfolk, family owned, Home Care provider which was established in 1980. We are often asked by our clients, carers and members of the public, questions across a wide range of care issues. Care information is often time consuming and difficult to access, so we are happy to share some of our questions and answers with you.
