Question – I was told that the WaterSure Scheme might be of interest to me, but the details were sketchy, what is WaterSure?
Answer – WaterSure is a scheme which helps some people with their water bills. To apply for the scheme, you must be on benefits and need to use a lot of water either for medical reasons or because your household has a certain number of school-age children. You also need to be on a water meter or be waiting to have one installed.
If you get help through the WaterSure scheme, your water bill will be capped. This means you will not pay any more than the average metered bill for the area your water company deals with.
For further information contact your local Water supplier, details will be on your annual bill.
Question – Can I make a complaint about a local NHS service, to Healthwatch?
Answer – Yes, you can complain to your local Healthwatch if you are unhappy with the service you received from, for example, GP’s, hospitals, dentists, chemists, care homes, care support services, etc. Healthwatch is an independent body that helps people raise concerns about NHS services, it can provide guidance and support in making a complaint against a service.
There are 151 Healthwatch organisations throughout the UK. To find your local one, just Google Healthwatch and your County.
Able Community Care is a Norfolk, family owned, Home Care provider which was established in 1980. We are often asked by our clients, carers and members of the public, questions across a wide range of care issues. Care information is often time consuming and difficult to access, so we are happy to share some of our questions and answers with you.
